Our planned roll-out of new email servers for some of our hosting customers had to be accelerated today for various technical reasons.  We do apologize for the inconvenience the unplanned event may have caused.  Many of our hosting customers are now on upgraded servers boasting new features that many have been asking for.

The transition may require a few changes, however.  If you're having issues with your email, try the following items:

  • Change your POP authentication from APOP to Password (Knowledgebase Article)
  • Change your outgoing (SMTP) settings to use Password authentication when sending mail.  Use the email address and password of any of your mailboxes.  All will work. (Knowledgebase Article)
  • Use mail.yourdomain.com (i.e. mail.acme.com) as your incoming and outgoing server.  If you're using domainmail.macconnect.com or mail.equinox.net, those will also continue to work.
  • Be sure you're no longer using percent signs in your login names for incoming and outgoing mail (i.e. user%domain.com).  Instead, you should be using the at sign (i.e. user@domain.com)
  • To access the new webmail interface, go to http://www.yourdomain.com/squirrelmail (i.e. http://www.acme.com/squirrelmail)
If you've been using webmail exclusively (and you've ignored the big red warning on the login screen to download your mail using Apple Mail or a similar client) you are likely wondering where your old mail and address book is.  We're working on restoring access to those items, but it may be a few days.

When the dust settles, we'll make some announcements regarding improved management and web access, IMAP access and a few other goodies that we know many of your have been asking for for quite some time.



Tuesday, July 19, 2011

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